Computer Telephony Integration (CTI)
LiquidSpoke offers various Computer Telephony Integration (CTI) solutions to help customers marry business applications and telephony resources. These applications form an end-to-end solution for call center needs, and allow businesses to improve customer service, boost employee effectiveness, and reduce expenses. CTI enables a number of innovative functions, including intelligent call routing, screen-based telephony, intelligent dialing, and automated information display. All are based on caller-provided information from an IVR or other interface, and the coordinated transfer of data information along with a telephone transfer.
Deliverables
We offer complete IVR solutions, including professional services such as program design and application development, systems and web integration and a full range of existing industry applications. Together, these become a resource for our clients, and an offering unmatched by any competitor. We focus on the emerging "anywhere, anytime" customer service environment - whether that's multi-channel support or complete web integration.
- Microsoft CRM
- Salesforce.com
- NetSuite CRM
- AS400 DB
- Custom Development
